Complaints procedure
Not happy with how we helped you? Tell us. This is how we deal with it.
Last updated [date]
Making a complaint
Email your complaint to [EMAIL ADDRESS]. Tell us what happened, when, and what you would like us to do. Please do this within two months of what went wrong, so we can still look into it properly.
What happens next
- Within five working days we confirm that we received your complaint.
- Someone who was not involved looks into it and may ask you or others for more information.
- Within fourteen days of receiving it we send you our answer. If we need more time, we tell you why and when you can expect it.
If we cannot resolve it
If you are not satisfied with our answer, you can take the dispute to [dispute committee, if the owner joins one] or to the court, as described in our terms.
For a complaint about your personal data, you can also go to the Autoriteit Persoonsgegevens.